07-24-2021
06:55 AM
07-24-2021
06:55 AM
Thanks for the reply. My main problem was the very late notice of the cancellation with no info on what caused the delay/cancellation. Add to that the lackadaisical response by Southwest staff was concerning. I fly out San Antonio frequently and this is something new…in a bad way. I always thought Southwest had something special going on…this was way out of whack with their stated corporate values.
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07-23-2021
08:20 PM
07-23-2021
08:20 PM
Miserable experience in San Antonio today. Went to the airport for our flight, checked our bags, had lunch, found our gate and THEN received a text that our flight had been delayed...and then cancelled. Talk about a late notice. The weather was perfect and the airport was only moderately busy. Little help from the Southwest gate staff other than some furtive attempts at rescheduling. THEN we had to scramble to cancel hotels, find our checked bags, cancel rental cars, appointements. etc. THEN we had to rent a car to go home and then return for a 4 a.m.ish flight tomorrow. We really no longer trust the airline to be able to actually keep its flight schedules. Little to no help from Southwest staff...other than to note that this is just the way it is now. And...they say don't expect any kind of timely response from the company. Really? Does this experience really represent Southwest's corporate values? Driving is looking like the better alternative now.
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