Agree in general that polices are reasonable, much better than other airlines. So it's hard to be critical. I just wrote a note about how they combine new money & old money toward the lessor time limit-&something i didn't know before I did it. It probably wouldn't help your situation since you got the full year with the whole amount of funds used. I had objected to when $300 was combined in a ticket with the $100 and when the trip was changed, also for a medical event, the $300 combined with the old ticket added to the amount that expired in weeks.
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If you have a ticket getting near expiration of the one year limit to use, if you are going to use it, make sure you get 2 one-way tickets. I needed to cancel & reschedule after combining the $100 credit with $300 cash. Then i find out that by rescheduling after that, The new $300 will expire same time as the original $100 will--in a matter of a couple weeks. At which point you are scrambling to figure out how to use a $400 trip credit in a tight time line. The lower the amount of combined money the lower the risk of losing it. In my case, If I had combined the prior credit with $100 for a one way ticket, i would use that amount in my outgoing flight. But with a return beyond the tight expiration date, the extra $200 paid toward the r/t ticket is lost then you have to pay $200 for a new return ticket. So if there had been 2 one way flights the original flight would have been $100 cash+$100 credit all used. Then $200 spent on new ticket. Only reason $200 was lost was due to buying a r/t ticket instead of 2 one way. It also makes it easier to change one leg of the travel timeline. I will never again buy a r/t ticket.
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