Had made booking using travel funds:
1) worth $20.00 which expired on Sept 2, 2021,
2) worth $29.00 which expired on July 5, 2022
3) worth $49.98 which expired on July 11, 2022
Unfortunately I had to cancel this reservation worth $98.98 but was shocked that instead of funds reverting back to their original reservation code with original expiry date, new travel fund worth $98.98 had expiry date of Sept. 2 2021.
We spend so much time on hold and in talking to your reps but neither they tell us nor your website and App clearly mention before using more than one travel funds and cancellation what are the repercussions. It is so much frustrating and waste of time. Please compensate for waste of time and frustration besides making whole amount $98.98 available till July 11, 2022.
We have been loyal long term traveler who use exclusively Southwest for our domestic travel and have been using Rapid Reward Card for last 22 years at least.
You need to revert back Travel Funds to September 11 2022 and compensate for inconvenience. We all are suffering because of Covid-19 but let us build faith in each other which is the foundation for better economy and better health of all of us.
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Booked a flight PHL to MDW confirmation 2GLBM3 which used travel funds of $20 which expires on 9/2/2021 and $29 expires on 7/5/22 $49.98 which expire on 7/11/22. I cancelled this booking because of inconvenient time and was expecting funds going back to original travel funds but to my utter shock and disappointment the funds went back to new travel fund which expire on Sept 2 of this year. Thus to exhaust $20 leftover in travel fund, I am now made to spend now extra $80. So please make available all travel funds available which would expire next year July 11. We spent whole morning on this. Please make your web pages clearly spell out what happens when traveler uses more than one travel funds. We have been using Southwest exclusively for last 35 years and we have been using Southwest Visa credit card. Hopefully you resolve ASAP, so that I can start using the travel funds. In short I am requesting making funds available till July 11 of next year. My phone # is xxx-xxx-2547 or you can reach my wife M at xxx-xxx-5569. My email address is email@example.com. My wife's RR # is 1715XXXXX where we have been accumulating credit cards points for last 25 years. Thanks & Regards! SXXX XXXX
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