Southwest Airlines Community

Just about fly every week.  Southwest has been consistently good over the past 7 years until now.   Blame has been on weather and system issues... I call BS!  Going from consistently good to consistently horrible seems like a much bigger problem! every flight is late or cancelled.   It’s utterly ridiculous.    I am writing this sitting on a plane that’s already a hour snd a half late... will we ever leave?  last week I took a video of the pilot loading luggage!  Why?  Because there weren’t any employees around to do it.  Finally, what looked to be supervisors rushed in to do the job.  Yes... you heard it right... the pilot was loading bags!     so what’s the real issue Southwest? I think you owe it to all your very loyal customers.   we’re being pushed to the brink and I am not sure how long we’re all willing to tolerate it.   Sincerely, A loyal Southwest customer hanging by a thread... ... View more