08-19-2021
06:41 PM
08-19-2021
06:41 PM
Don't care about missing the night with the family, maybe the dogs, they are good dogs! Oddly enough I see you are all protecting SW so I assume you are all employees or Fanboy/Fangirls. My employer does provide legal documentation for docked wages besides a paystub so I assume I will have to submit that to some customer service center once someone actually picks up? I am sorry I am not as well off as everyone who posted a reply. Clearly, airfare is more than I can afford.
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08-19-2021
06:32 PM
08-19-2021
06:32 PM
Well, If the schedule was to put me at my place of employment and I can provide I am docked pay for missing that day and I provide them with the proof it should be pretty easy. I am sure my employer can create the required official documentation. To your point of PTO, I shouldn't have to use my PTO for their error. They failed to crew the flight they scheduled, I have absolutely nothing to do with their staffing other than paying the fair. No one gives me a handout, why should I give a billion-dollar company one?
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08-19-2021
12:19 PM
08-19-2021
12:19 PM
So by that logic, I am not able to make reliable plans based on their promises. Lost wages, had they gotten me to my destination on time my wages would not have been lost. Not everyone works remotely and can afford not to be at work. Car rental extension again failed to deliver scheduled service which forced me to change my plans. Attempting to contact customer service for over an hour, I do not trust them to actually call you back, based on their performance so far.
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08-19-2021
11:37 AM
08-19-2021
11:37 AM
I was attempting to fly out of Las Vegas to get back to work after a family emergency. Southwest canceled the flight with no notification, rescheduled me for the next morning. Not notified Incurred additional expenses to reschedule (Car rental, Room) Loss of wages While the poor person "handling"me on the phone got to deal with an irate customer, the line was "here is what we can do, take it or leave it". We don't care that our inability to provide what we promised you impacted you in a negative way and because our inability to perform cost you significant additional monies. If the company I work for did that we would be sued out of business. Then the hours of time on the phone trying to speak to someone at SWA who gives a dam. I have zero faith the rescheduled flight will actually get off the ground at its scheduled time.
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