Southwest Airlines Community

I remember helping out during summer vacation. ... View more

Sounds like a great way to complicate boarding, and lose SW's competitive advantage of short turnarounds.   It's not opening night at the opera, folks. It's a bus. ... View more

HI Carole, thank you for your article! I was wondering if you could help! I had an interview scheduled for today and I never received the call...does this mean that SWA has changed their mind? I called the recruiter and left a message and emailed but no response. Can you help? I would appreciate it so much!  ... View more

Oops! Thanks for the heads up Richard--just changed it to Vila. 😉 ... View more

I was so excited this morning when I found out I would be on one of the test aircraft! I'm on my way to San Diego, and we've been passing around iPhones and laptops the whole flight. Like Angela said, the speed of the connection is great, and you can do anything up here that you could online on the ground. We've watched "The Office," read some news, and of course e-mailed all our friends to brag about what we're doing. In fact, one of my Co-Workers just refinanced her house on the network. This is so fun and making the long trip fly by! ... View more

I'm more concerned about cost cutting resulting in less frequent airframe inspections then the minor inconvenience of not accepting cash in flight. Having said that there is no convenience to a customers when cash is refused as a form of payment. OK it's legal tender but they told us before hand they don't accept cash, and outside of a supreme court hearing we will just never know what the legality of refusing to accept cash is. But it's not a legal issue it's a customer service issue. I refuse to accept customers are better served by refusing cash due to the disruption it causes making change. Any disruption accepting cash is the result of Southwest refusing to make adequate arrangements for change and settlement. All retailers make change and handle cash, and being airborne doesn't excuse away serving each customer with care, respect, and efficiency. If the customer wants to pay with cash they should have that choice. Southwest stopped accepting cash because it was more convenient and less costly to Southwest, not because it is a convenience to their customers. Good customer service starts with doing what is good for customers not yourself. Sorry Southwest but every time I hear that no cash announcement I read it as a no care announcement. Jim ... View more

Some time ago, I did need to buy a car for my firm but I didn't have enough money and could not order something. Thank heaven my comrade proposed to try to get the loans at reliable creditors. Thus, I acted so and was satisfied with my short term loan. ... View more

I'm a 19 year employee in Reservations and have the good fortune of meeting Colleen only twice in my career. The first was at a Culture Committee Party held at her home, I went as a guest. Colleen made me feel welcome and at home. Ever since that date I've been doing everything I can to make all of our new hires feel at ease. We started a Secret Pal program here at SRC giving them daily words of encouragement just anything to help our new hires feel welcome. The second time I meet Colleen was just this month when she came with Herb and Ellen. Once again she gave me this huge hug that made me feel like she was a close family member. I've never felt more at home in a work environment as I feel here at SRC. Thanks for always making me feel WELCOME..... Love  Debbie P ... View more

...and kudos to Southwest for attempting to ease the economy crunch for flyers. Free beverages--for as long as possible, anyway--allow a customer to feel like they're rewarded for buying flights, not punished with sky-high fees dealt to a captive audience. Airlines that pinch customers for change appear insecure; it makes me wonder where other cutbacks are being made... ... View more

Anonymous 18:07, well we have never offered Red Bull, so nothing has changed there. However, the drink coupons are not available for use with Monster drinks at the current time. ... View more

Angela, How do I get in touch with someone from your business development department? Interested in exploring a possible relationship. Thanks so much. Clayton Bain cbain@medpayonline.com ... View more

Charles- As it's getting close to 3 months, my heart is still very sad and broken. I love you and miss you so much. I can't believe you are not home with me right now. Tomorrow, will be hard, as I will be with your parents and our friends at Southwest for the Tree Planting Memorial Service for you and Michael Fuga. At least, I know there will be somewhere at work I can go to talk to you. Your strength is helping me through this and I know you are always there for me. LOVE YOU SOOO MUCH!!!!!!!!!!!! ... View more

Since recently moving to Texas (Dallas area) I have enjoyed flying SWA almost exclusively. Unfortunately on my last flight I ran headlong into the SWA no change fee. I booked online at a discounted price (not as cheap as competition but worth it to fly SWA) and when my business meeting ended early I decided to try to fly standby on an earlier flight. OOPS the no change fee came to $158. In order to fly standby you must buy a full fare walk up ticket. So the "no change fees" is a lesson in semantics as it is still expensive to change to an earlier flight (or even fly standby) on the day of the flight. I do get it that SWA does not have a specific charge called "change fee" however in many situations the result is the same, you pay a lot more to get on an earlier flight. I still like SWA but I will no longer fly them exclusively without consideration to other options on competing airlines. It will depend on whether there is any likely hood I could need to get on an earlier flight, short notice. SWA - Reconsider your "no standby without exorbitant up charges" policy. Either increase fares a little or charge a reasonable ($10-$20) standby fee. I would like to again be confident that SWA is the best alternative. I would again like to be able to trust that even though SWA is not always the "cheapest" fare, they are always a reasonable fare and provide the very best customer service. ... View more

My turn to say OMG. I can't imagine being in a room with two Paula Bergs. Blog Boy ... View more

Lots of votes from Aegon Direct Marketing Services in Plano, Tx will be coming in. This is the #1 Blog! ... View more

I agree with Rose (March 10, 2007). I am a huge SW fan, but the new Rapid Rewards system is a big disappointment. The rewards are viturally useless! ... View more

I used to like Southwest but not so much anymore. Their Rapid Rewards is no longer a rewards program with the limits they now put on available seats. And on top of that, they still have some flight restriction days. I also don't care for the number system which unfortunately was brought about by adults who could not wait their turn in line. Southwest employess should have just put these people in their place by making them go to the end of the line. It won't be too much longer before they get closer to being like the other airlines, and that will hurt them, for their planes aren't as comfortable and they don't really offer any services. After my last issue with their rewards program, I have already started using other airlines. ... View more

I am the trojan blog boy. Go USC! Fight On! ... View more

Dang! I missed the boat on this! I've got a whole collection of stories that would make great premises for these commercials. The stories are all about good-humored self-deprecation -- and proof that any hapless clod can muddle through life. Here are a few examples: >A preacher forgets to shut off his wireless microphone after a sermon and his congregation hears the sounds of his restroom visit. >A man riding a San Francisco cable car mistakes an Asian tourist's hand for his wife's and bites it. >Woman is pulled over with four other motorists for an illegal right turn, but cop lets her go. She backs up accidentally and runs over the cop's bike. >A businessman whose swim trunks had come off in hotel pool discovers an audience had witnessed his disrobing when he discovered the lounge below had a large viewing window. LOVE your TV ads! Keep 'em coming!!! Best regards, Ed Mauss (Chief Bumbler, The Hard Luck Gazette) ... View more

We need a run from JAX to GSP. Please evaluate this route as the NE coast of FLA from DAB to JAX includes St. Augustine and Gainesville. the intrigue here is not just easier travel for second home owners in the piedmont area, but the knowledge that people fly nonstop to ATL and CLT, though their desire is really upstate SC and mountains NC ... View more

I wish...because I would have wanted to be on that plane! We obviously can't take them everywhere so they work with other (non-competing) airlines when the need arises. I'm also looking forward to that two-hour special. Looks like a tear-jerker (like that's unusual). ... View more

Traveling chicago midway to Ft. Myers,FL. chrismass eve Had a good experince,with Mary customer service,at chicago midway,GREAT HELP and frendly. ... View more

I suggest dueling stuffed T. J. Luv dolls at 5 paces...and the loser buys the candy corn... LOL 🙂 ... View more

I agree with earlier posters (although much earlier). Please, please, please Southwest, fly into CAE.... Even Greenville would be ok. We'd drive. I grew up in Nashville, and have flown Southwest since I was young. I miss flying them -- to the point that I have driven back to Nashville to fly Southwest (rather than fly anybody out of CLT). Please look at the hole in your coverage map! Millions of potentially loyal customers await! ... View more

I guess you can dress any way you like at Southwest as long as you don't try to look your best. Regarding the latest mini skirt incident, all I can say is "Shame On You Southwest" for treating your customers in such a manor, and supporting your employees improper behavior for such an obvious mistake. This is just another example as to why I'd rather drive than fly. ... View more

I'm a subscriber to the Southwest Airlines Google News and Web Alert. Google has added a feature that tracks blog as the well as news site. As a result I'm now getting e-mail alerts when comments are added to this blog just by subscribing to "Southwest Airlines" as a topic on Google News. I was going to suggest that you add an e-mail feature when someone posts a new comment to a "thread" that you posted on but it seems that Google doesn't make that necessary. Keep up the good work. ... View more

It is about time! Flying into DFW not only affects people in the Metroplex, but from all across the country, as well. It was not just a "Texas thing," as some had contended. Now, those of us who need to fly into Dallas can find a ticket on a low cost carrier. ... View more

Hi Logan! If you search "southwest airlines and nfl commercial" on youtube.com, you'll find some of these old favs. 🙂 ... View more

I flew SW on Nov 13th and to my complete surprise did run into a SW employee who seemed unhappy. Her name is Hope and she was working gate 9 at BWI late afternoon/early evening. No smile or eye contact she seemed quite unhappy. I know we all have bad days and I hope that Hope is feeling better. I also hope that this is an unusal occurance because I love SW! Overall VERYYYY impressed with the airline as a whole. Keep up the good work. ... View more

I've heard that Southwest is looking into the possiblity of assigned seats and international flights. It looks like they are backing away from their roots! Personally I think that Southwest should continue its policy of not assigning seats. I like being able to sit at any seat I want. And it simplifies boarding since passengers don't need to look for their assigned seats. Why fix what is not broken? If you don't like this policy especially because you are travelling with family members, you should get to the airport early so you can have a wide variety of seats to choose from. It is great to embrace technology, but you should stick with your basic business strategies that have made Southwest a consistently profitable airline. As for international flights, Southwest should seriously look into it, but should not expand too quickly too soon. It would be great if Southwest started to serve Canada since fares are ridiculously high there. And since passengers can pre-clear immigration before departing the US, it would be operationally feasible. ... View more