08-30-2021
02:52 PM
Wish I had a good story to tell-I bought tickets for my kids and I but the trip was canceled due to Covid. I asked Southwest if they could change the tickets back to my name so I could use them (my kids aren't flying with me for a long time...if ever) and was told no. Cmon southwest! how disappointing! I'm not asking for my money back--this is COVID.
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