09-01-2021
07:24 AM
09-01-2021
07:24 AM
Hello, on Friday, 7/30/21 at 5:40am Southwest texted that our flight was cancelled. It was an 8:25am flight that same day and we had already left for the airport. This was a flight from IND-ATL-MIA, (#1044-#189) arriving in MIA@12:40pm, 7/30/21. SWA automatically rebooked to MIA through BWI leaving IND @1:45pm with arrival in MIA @7:05pm. (#1882-#1584). Only offered $100 vouchers. I emailed Customer Service on 8/9/21, 8/16/21, 8/26/21 and still no reply from SWA yet. (3+ weeks...?) Called Customer Service today...(please hold...20+ min) and they said there's nothing they can do and now the 10 day response time is 30 days. My rental car rate more than doubled for the week due to their flight cancellation. I want a $500 voucher or 25,000 Rapid Rewards points.
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