09-04-2021
08:01 AM
Thank you for responding. FYI, it's not the waiting, you and I'm sure others do require this service and rightly so. But when people walk through the terminal and find a chair and wheel to the gate to be assisted it's a scam. you need to wake-up the world is not a caring atmosphere, there are those who take advantage at every turn when possible. And if your family accompanied you to board the plane it's certainly the correct thiing to do. In this particular instance, not only the person who assisted the chair bound individual but his "group" included another complete family to the total of 7 people when they could have easily boarded normally while the care giver assisted the person entering the plane. And, it's not a matter of getting there first, it's a matter of doing the correct and honest thing. To me last, first ,we all arrive at the same time. No-one is thinging of themselves though they might, its all about doing what's right. Sorry, I have an electric car, no gas needed.
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09-04-2021
08:01 AM
1 Love
Thank you for responding. FYI, it's not the waiting, you and I'm sure others do require this service and rightly so. But when people walk through the terminal and find a chair and wheel to the gate to be assisted it's a scam. you need to wake-up the world is not a caring atmosphere, there are those who take advantage at every turn when possible. And if your family accompanied you to board the plane it's certainly the correct thiing to do. In this particular instance, not only the person who assisted the chair bound individual but his "group" included another complete family to the total of 7 people when they could have easily boarded normally while the care giver assisted the person entering the plane. And, it's not a matter of getting there first, it's a matter of doing the correct and honest thing. To me last, first ,we all arrive at the same time. No-one is thinging of themselves though they might, its all about doing what's right. Sorry, I have an electric car, no gas needed.
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09-02-2021
09:51 AM
4 Loves
After reading and experiencing first hand, I fully agree with and request Southwest correct this problem. My recent trip there wer 10 wheelchairs that required preboarding and 6 of the 10 were couples. Could that be a coincidence or just abuse to get a good seat. These very same people walked to the gate sat in a chair to board and when asked if they could walk into the plane 6 of the 10 (the couples) left their chair and walked down the ramp into the plane. in additon some of the people had their families who also accompanied them into the plane. "How many people does it take to assist a disaple person" Answer:6 Southwest wake-up, revisit the policy and force the correct use of people with disabilities, it gives them a bad name. And please change the overhead luggage policy. Suitcases larger than your dimensions and entering the plane and being stored overhead. I hate to think if one of those hard suitcases come free and lands on a passenger they'll have some serious injuries. Come-on Southwest, be a leader in doing the right thing for all concerned.
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