Flew Chicago MDW to San Francisco last night. Got on the plane where it was announced that the WiFi was broke--no WiFi for 4+ hours. Totally unacceptable Southwest! No attempt to fix it? Some of us work on the plane & need WiFi for communication. I filed a complaint with Southwest even before the flight took off. Southwest response :" currently, not all of our aircraft are WiFi-enabled". Heads up flyers! I'm flying Chicago-S.F. again next week...on United. It looks like SW is dumping on this route: take a look at next month's schedule. Some days there are no non-stops, other days the only non-stop arrives at 11:30 p.m. PT (1:30a CT). This A-List is very disappointed.
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