09-07-2021
12:24 AM
Very disappointed in SWA and will no longer be using them. My mom is a senior citizen and she hasn’t traveled due to COVID. Her travel funds expire on Sept 19, 2020. SWA will only extend travel funds because of COVID if they expire by Sept 7, 2020. That’s a 12 day difference... I very politely requested an extension, at least a partial refund, or the option to transfer it to my sister. They refused to do anything but offer platitudes. So I’m out hundreds of dollars and they don’t care at all. I’ve worked in customer service and there’s always something that can be done if you actually care about your customers. I’m just letting everyone know - they do not care at all. Be careful purchasing SWA tickets. I will no longer be doing so.
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