Southwest- when I purchased my tickets, I chose return times bc of schedule restrictions re childcare. However, when I checked in 24 hours prior to departure time, there were changes that are now impacting my return time. I am not confused nor mistaken bc my phone calendar is still populated with the original itinerary. what is the company’s policy with making such changes and how is it decided who gets bumped from a particular flight? I am very displeased with my experience. The outgoing flight was delayed a day, and my return flight is impacting child care. Please advise how your customers can avoid/manage these issues in the future.
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