10-08-2021
03:58 PM
10-08-2021
03:58 PM
Thanks for the responses! I paid with credit card and did not receive a refund in the form of a travel fund. I have called southwest more than once a week since 8/21 to ask for an update or an explanation of why it is taking so long. Most agents have no idea and tell me I need to be more patient. One said I should be grateful for the voucher I was given at the airport when we deplaned the first leg (what??).
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10-07-2021
10:12 PM
10-07-2021
10:12 PM
Wondering if anyone here can help - connecting flight from BWI to Islip was canceled on 8/21 due to a hurricane and we were unable to be rebooked (second leg flight, cancelled while on the first leg) Luckily this was a one way flight so opted to spend a night with family in Baltimore and drive to Long Island. Called the next day to get a refund, was a short and easy call with the agent saying I would receive the full value of each ticket refunded within 7 business days. Fast forward nearly 60 days and I have called or messages Southwest multiple times, got an email that it was “processed” on 9/10, and still have not received anything. I have also confirmed the card they will be refunding and have reached out to my bank (but did not contest the charge) to ensure they were not holding up the process. Any ideas on what I can do? Am I missing something?? It’s nearly 300 dollars so I am not going to give up. Have never had this much trouble with a simple weather cancellation, especially since SW is legally required to refund. Thanks!
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