10-09-2021
02:33 AM
10-09-2021
02:33 AM
Tracy at the Ticket Counter at Southwest is an absolute nightmare to work with. My 11-year-old child never wants to fly again. She literally freaked out in the middle of checking us in and stated "I don't appreciate how you are talking to me." I tried to explain she must have misunderstood or asked if she was having a bad day. She literally just up and left the counter. She took so long in the back "cooling off" in the back that she intentionally tried to make us miss our flight. It was ALL the customer's fault. Absolutely crazy for her to work in any type of customer service industry. My child and I were left standing there waiting on her and she refused to type even one thing for over 25 minutes. We were there for so long that I even took her picture so I could share it with y'all -- DO NOT STAND IN HER LINE ! ! ! She will purposely not help you just to cause a reaction and then blame the customer.
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