11-05-2021
10:52 AM
Oh, I’ve reached out to southwest and my funds were sent to their bank (Chase) but never received by my bank. This has been ongoing for 3-4 months now. They refuse to help at all. my funds WERE travel funds then they refunded them, after saying they wouldn’t. Plus they didn’t tell me they refunded them so I never knew to look for them for almost a year until I went to use my travel funds and they were gone.
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11-01-2021
05:15 PM
Southwest supposedly issued me a refund in 2020 for a cancelled flight, totaling almost $1,000. I never even received notice that it was refunded (issue #1) and almost a year later I was told when I noticed my travel funds were gone. When I explained I never received a refund, they gave me a load about “it was definitely sent to your bank, they must have it” after explaining my bank 100% doesn’t have it, I was pretty much told it wasn’t Southwest’s issue because they did their part and I needed to work to find my money. I’ve been working on this for over 6 months with absolutely no resolution other than “your bank must have it and just won’t give it to you” NOT that their bank (CHASE) couldn’t have made a mistake and sent it incorrectly or not sent it at all. Southwest has literally stolen my money, given it to God knows who, and won’t help me track it down whatsoever. Avoid these folks like the plague!
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11-01-2021
05:10 PM
Southwest “issued” me a refund of 981.92 yet I never got it, when I called to figure out where it was (a year later because they never even told me I got a refund)… they told me it was my responsibility to figure out where it went. GREAT customer service *eye roll* so I’m out $1,000 and they don’t care who got the money.
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