@amgibson wrote: Oh, I’ve reached out to southwest and my funds were sent to their bank (Chase) but never received by my bank. This has been ongoing for 3-4 months now. They refuse to help at all. my funds WERE travel funds then they refunded them, after saying they wouldn’t. Plus they didn’t tell me they refunded them so I never knew to look for them for almost a year until I went to use my travel funds and they were gone. The travel funds also don't last forever, there were several extensions that might have applied during the pandemic to make it longer than a year but typically they are to be used within a year of original purchase. That doesn't sound like the issue here if they said it was refunded, then I would be trying to confirm the routing numbers, etc.
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11-02-2021
06:50 AM
Just an FYI-posting the same complaint in multiple threads dilutes its impact
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