Flew into LAX to attend my mom's wedding with my 22-month-old child and wife. We had a returning flight on Delta but my infant got sick with an ear infection. Delta gave us a small credit but flights were very expensive to book two days in advance. My wife ended up booking with Southwest to save a little money and right away we had issues. My wife called to give infants info and they forced my wife to pay for another $330 ticket and would refund us the money if we emailed them the birth certificate. Never mind that the flight was delayed but these people lied to passengers on the connecting flight from Denver to Atlanta to give them time for us to land in Denver. A passenger on the plane told me they were making up all kinds of reasons for delay when in reality they dropped the ball on the lax flight. In addition, there wasn't even a seat for my infant and the lady at the gate was cocking all kinds of attitudes about my child's age. I showed her time-stamped pics and videos of the baby's day of birth on my phone and social media. She still acted like we were lying, not realizing I purchased a ticket anyway. Not one attendant on flight 1421 tried to accommodate us by making an announcement to see if any passengers were willing to move so we could sit together as a family. Their open seating is the lamest idea I have seen in a while. That's what they do on public buses, not planes smh. The flight was hell for everyone due to our child fussing since she couldn't sit next to her parents. Above all, when we got back we sent them the official copy of her birth certificate, and instead of keeping their word and refunding money for her ticket, they gave us a $150 credit that we will never use due to their horrible service 😞
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They did the same thing to us and my infant threw a fit since she could not sit with her parents. In addition, they charged us for a ticket for not having the physical copy of the birth certificate. Even though we had a pic of it along with hundreds of pictures with time stamps on the day she was born. Also had multiple social media posts. They said when we got home we could email a copy and get a full refund for her. We did it and they only gave us a $150 useless credit because we will never fly with them again. SHAME ON SOUTHWEST!!!
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