11-24-2021
12:56 PM
Two years later, and still no progress. I've heard claims of COVID-related delays, but that doesn't make sense. Information technology projects are often carried out with remote work - in fact, when it comes to web projects, it is more the rule than an exception! Why in the world can't Southwest get their act together on this? And don't even get me started on trying to cobble together connecting flights by hand, and then having to spend hours on ignore (they call it 'hold') trying to reach someone to actually buy a fare. My use of Southwest has dropped dramatically due to the problem of finding routes and buying tickets the online system doesn't understand exist...
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