12-01-2021
12:29 AM
12-01-2021
12:29 AM
My flight from Baltimore to Tulsa connecting in St. Louis was delayed did you them losing luggage. We sat on plane for over an hour. I asked customer service at the gate before boarding if there were option to fly the next day and I anticipated there would be limited time to make connecting flight in St. Louis. I was told they were holding connecting flights and this was announced to all customers. Once on the flight, this was announced again. When I arrived to St. Louis. My connecting flight left 5 mins before scheduled time. The supervisor told me that I was told they were holding the flight so that customer service in baltimore didn’t have to deal with angry customers. Southwest has always been my favorite airlines but to be lied to by representatives of southwest just to avoid dealing with an issue is disheartening for me therefore this will be my last time flying with them. Please don’t believe them if they tell you they are holding connecting flights
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