12-02-2021
07:30 PM
12-02-2021
07:30 PM
First off, thank you for sharing your experience flying with Southwest. It's definitely a difficult situation when you end up missing a connection and the inconvenience that it causes is unfathomable. Generally, Southwest and other air carriers may delay flights to accommodate connecting passengers who are delayed but other factors may interfere with this general practice, such as delays that may interfere with other customers' itineraries. Due to the excessive delay that you encountered in your departure airport, it is only possible for Southwest to hold connecting flights for so long before other customers lose their connections as well. I hope this clarifies the situation that you may have encountered in St. Louis, and I hope this helps you understand what the supervisor may have been trying to say. From my perspective, Southwest is a generous carrier when it comes to delaying flights to accommodate connecting customers. Most other air carriers do not practice this, as it interferes with their schedule and results in excessive fees that are the result of delayed flights. It is definitely unfortunate that the flight had to leave so close to the time you arrived at the gate. I hope that Southwest was able to accommodate you on the next available departure and make any necessary arrangements for lodging, etc. I hope that you will consider choosing Southwest to travel with again.
... View more