You must be a Rapid Rewards Visa card by Chase customer in order to use your points for More Rewards.
To reach More Rewards:
FIRST: Login to your Rapid Rewards account on the Southwest.com website.
In the upper right of the screen, click on RAPID REWARDS. This will launch a pop-up.
On the pop-up, under Program, select Redeem Points for Gift Cards & More
This will take you to the More Rewards portal. The link for Gift Cards is near the upper right of the screen.
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