So I booked a really good fare for a 1-way flight from KOA to PHX. It has a stopover in HNL.
I want to change my trip slightly and visit my friend in HNL. To do that I wanted to change my flight so I cancel the KOA to HNL leg.
SWA wants to charge me $85 for changing my flight so it's only HNL to PHX . Or I can book another flight to take me back to KOA to save $45. What a waste of jet fuel and a seat they can charge someone else for instead of me just to save that.
I'm willing to do it, but why are there no exceptions or thought put into that when trying to make changes so customers can save money and the airlines can maximize their revenues?
SWA gives us less refunds when they cancel a flight on us last minute, messing up our entire plans, but we as customers have to pay more to do the same to them. Seems unfair...
Any suggestions on what I should do?
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