I'm sure I'm not the only one who was unable to use their companion pass this year or attempted to early in the year but the experience was horrible. I've made my request for an extension to customer service by email and was denied. Here it is the end of 2021 and there is no consideration for those of us who for some valid reasons was not able to take advantage of it like everyone else did pre 2020. While some of you might have been comfortable with the crowded airports, sold-out flights, delays while sitting on hot crowded planes, I was not, especially in the middle of a pandemic. People were sneezing, coughing, etc. There was no social distancing anywhere.
I'm curious to know, if you are here looking at the discussion forum, how many people were not able to use your companion pass this year for whatever reason?
Why is Southwest not considering our requests on a case-by-case basis? I know some of you will say you earn the companion pass every year and it wouldn't be fair to you. For me, I don't have enough expenses in the year to earn it, not even if I tried. There is no way I can earn it the way some of you can. I'm old enough where my kids are grown and I now live alone, which is why I can travel more now. There are scenarios where it is reasonable to make exceptions and let some of us enjoy the companion pass we worked hard to earn during the pandemic. Not all of us will be able to earn it more than once, I don't think I will be able too or I may not be as upset about this as I am.
I hope to hear from a Southwest representative on this who has the authority to make a decision on my request.
... View more