01-29-2022
02:07 PM
01-29-2022
02:07 PM
@PaulM1 wrote:
The proposed resolution was either/or - not and/both. The airline was “not” willing to do anything. The employee (agent) clearly did “not” understand the terms of the promotion (as explained to us). The ticket was purchased based on the assurance from the agent that we would qualify. I guess what you’re saying is that employees are not a good source information for how things (like companion promotions) work. At least you and I agree that customers should not rely on what employees say.
They can't add a companion pass like that it isn't one of the things a phone rep can do, and refunding is also an issue. The best you could probably do is get a LUV voucher but if you won't be flying Southwest then that offering wouldn't be useful to you anyway.
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