I'm pretty frustrated, too. But I guess it's my fault because I didn't read the fine print. I booked my qualifying flight at 10:02 PM Pacific Time on Sept. 9. I was not qualified because it posted at 12:02 a.m. Central Time.
I was late by 2 minutes. 120 seconds. And Southwest has not responded to an email I sent.
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01-14-2022
11:07 AM
Anybody else encounter this? The companion pass must be purchased between Sept. 7 and Sept. 9, I bought a qualifying fare at 10:02 p.m. Pacific Time on Sept. 9.
But because the purchase posted at 12:02 A.M. Central Time, I was deemed ineligible for the companion fare.
The purchase even posted to my credit card on Sept. 9, as well.
I contacted Southwest via the website and my request was allegedly investigated and rejected.
Seems like an opportunity missed by Southwest customer relations to do the right thing.
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