01-25-2022
04:27 PM
01-25-2022
04:27 PM
Not sure what happened in your case.
I went back and checked and found that i got the e-mail notifying me that I had qualified on the same date as my second qualifying flight.
edit add: my guess is that, for whatever reason, SW's computer system did not think that you had qualified
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01-14-2022
11:31 AM
01-14-2022
11:31 AM
Unfortunately Most promotions/sales offered by Southwest end at midnight (well 11:59pm) Central time and it does end up causing confusion for those who don't read the terms and conditions and it leaves out those late night ticket buyers in mountain and Pacific time zones.
Since you contacted Southwest and they rejected you the best you can do is share your feedback and hopefully a change will happen in the future with these promotions.
-Blake
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