I have flown Southwest twice in the past 4 months, and I submitted a complaint after the last time I flew with them, in November, as there was zero effort put forth to require passengers to wear masks on the flight, at any point.
The first leg of my journey this time was great, and the flight attendants took their and passengers safety seriously. During the second leg of my journey, I don't think there was so much as an announcement that masks were required on the plane. I was stuck between two people who weren't wearing masks for a majority of the flight - one of them constantly wiping his nose with his hand. I couldn't have gotten off of that plane fast enough. Both of these individuals communicated directly with flight attendants, and all three flight attendants walked by these individuals when they had their masks down or off. I was appalled and very uncomfortable.
I submitted a complaint in November, and was really hoping for a better experience this time. I understand it is uncomfortable to confront passengers who don't believe in science or about caring for fellow humans, but I think that passengers are owed that, especially if Southwest is going to claim that they are following protocols.
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