01-31-2022
01:41 PM
Hi,
I booked a flight between March 1, 2020 and September 7, 2020 during COVID and had to cancel due to COVID. I used the credit to book a flight Jan 2022 to Vegas to see Adel but had to cancel because she cancelled her show due to COVID. Not the expiration date says Feb 2, 2022 instead of September 7, 2022. People I have talked to is not making sense and they are giving me the run around. I'm not asking for money back, I would just like an extension to the appropriate date. My family and I always pay extra for Southwest because of the customer service but now I'm not getting anything. It does not seem fair to pay $100 to get a credit back when that was the money I paid for the flight.
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