01-31-2022
04:37 PM
01-31-2022
04:37 PM
It would be fine if my $21 expired. Not the brand new $107.00 I added to it 2 weeks ago! Honestly saying you can explain that away is just not right
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01-31-2022
03:14 PM
I had $21.00 in travel funds from a COVID related cancelled travel. It was about to expire and i needed to travel to SLC. I used the $21. along with over $100.00 to book the travel. Unfortunately that travel got cancelled too. I just went to rebook a trip to Houston and was delighted that the trip was almost exactly what i had record of as my credit. HOWEVER, i guess my $21.00 credit expired and SW airlines takes 100% of whatever that voucher is in. In this case it is $127.00. Really?? I have actually NEVER EVER had something like this happen. Just horrible. I will never fly SW again and I was a loyal fan. Hate this. Of course the person on the phone, could not help me. 😞
I was going to use these funds to fly for Cancer testing in Houston. Hope your proud SW
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01-31-2022
03:08 PM
I booked a flight in January of 2022 and used $21.00 of travel funds from previous travel. I just went to rebook the flight and ALL my travel funds (127.00) are GONE. SW says if you use travel funds for ANY part of a purchase and they expire, you lose everything. Thanks SW. I was using that flight to go to MD Anderson. I hope your $127.00 profit is worth it. SO SO SAD
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