02-01-2022
08:39 AM
02-01-2022
08:39 AM
The pandemic and computer outages have nothing to do with the state of southwest vacations (I hope the new ceo looks into it). I have phone records on my cell phone showing 20+ calls all answered within 60 seconds, totaling 9 hours of talk time, over the course of 5 weeks now with SWV to book a simple Ski trip inside the US. No one knew how to book a trip with passengers from two locations, no one could tell me what balance i owed for my second payment, many didnt know how to take payments even though i hit the make a payment option, and then then changed my direct, 3 hour commute flights in March, to 6+ hour commutes for all passengers. Then, when i tried to recap this whole nightmare to customerservice@southwestvacations.com (the email i was given by the escalation desk) it came back "undeliverable because the destination mailbox is full".
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02-01-2022
08:26 AM
02-01-2022
08:26 AM
I have spent over 9 hours on the phone with Southwest vacations (have the phone records to prove it) and after 5 weeks (yes 5 weeks of calls, changes by SWV, etc.) i wanted to report theP litany of issues i experienced. So, i was told to send a message to customerservice@southwestvacations.com
"Our mailbox is full so you email could not be delivered"...... I wonder if this is something the new CEO would be interested in?....has anyone else had similar experiences as of late?
Ive been a frequent flyer for 32 years on SW and never experienced such a thing.
get1rink
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