Southwest Airlines Community

Southwest Vacations is a 3rd party service that Southwest uses for combined airline and hotel reservations. I don't think it's fair to say that Southwest has "no involvement" with SV considering SV is predominantly featured right on Southwest.com along with other 3rd party services that Southwest also utilizes like Booking.com for hotel bookings or Avis, Hertz etc for car rentals. With that said, since it is 3rd party you are not communicating with actual Southwest representatives when you have issues with a SV reservation. Here is their "about"  page which explains more about who they are: https://www.southwestvacations.com/general/about-southwest-vacations and their "Support" link at the top has options for not only e-mail but also a "chat with an agent" feature. Have you tried that?    All of that aside, you have not explained your issue. What was your issue with the booking or a cancellation? I bet dollars to donuts it has to do with travel credit, refunds, or something similar, but without more detail it's impossible to know.    --Jessica ... View more

@get1rink Hopefully you realize you jumped onto an old thread that is completely unrelated to your complaint.  Southwest Vacations is not a part of Southwest Airlines, they are actually owned and operated by Apple Vacations.  This is mentioned frequently here in the Community and it's also mentioned that their customer service is not very good.  Personally, I would not do business with them, I would book my flights with Southwest Airlines and take care of everything else separately.  You may have valid complaints, but they have nothing to do with Southwest Airlines and its CEO.   --TheMiddleSeat ... View more