So the voucher issued is titled "INVOLUNTARY DENIED BOARDING"...they would not offer voucher of 4 times fare value IF the reason was a plane change.That is specified compensation for "IVD"...more seats sold than available at boarding time and not being able to get passengers to destination within 4 hours of scheduled time. I admit that I did not realize that the denied boarding vouchers are transferable ....makes it a tad better.But,SWA did not offer written denied boarding options at time of denied boarding and that is my issue.
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Sorry,somehow I accepted Middle Seat's "solution" as correct.Southwest did overbook the flight in question and offered voucher worth 4 times fare cost since they could not get the family to destination within 4 hours of scheduled overbooked flight.My request was how to get cash compensation since they did not offer family members written rights on denied boarding as required Section 250.9
§ 250.9 Written explanation of denied boarding compensation and boarding priorities, and verbal notification of denied boarding compensation.
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02-07-2022
01:28 PM
Wow,middle seat.You are incorrect,this was oversold,overbooked or whatever term you prefer.They were given voucher worth 4 times fare since they were not able to arrive at destination within 4 hours of involuntary denied boarding.Problem for the family is they don't fly often enough to use the voucher within one year.They were not given written denied boarding regulations as required,that is the basis for post.
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02-07-2022
12:53 PM
1 Love
My son and family (4 total) were denied boarding on recent oversold flight.I'm posting since my points were used. They were not given written explanation of denied boarding compensation nor offered cash compensation,but voucher's expiring in one year.Do readers believe there is basis to request cash compensation or non-expiring vouchers since the Federal over-sales rules were not followed.If so,how do suggest we proceed? Thanks.
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