02-08-2022
05:34 PM
02-08-2022
05:34 PM
Thanks for the feedback! Couple of quick responses
I spoke with Southwest, not Chase, specifically about this scenario from Dec 15/31 as well as the flights in December to reach the point requirement. Both agents said purchases through 12/31 would count.
As for being short on flights, I was short on points from flights or purchases to reach my normal Companion tier status. I recognized this in November and called multiple times and discussed flights and points as well as purchases so I would have no issues making. I even took a flight last 2 days of the year to be "safe". I understand the point(s), but again this was specifically addressed and both agents said that those purchases in that period of time would be allocated.
As for any response about "it's in the fine print", again, this is exactly why I called CUSTOMER SUPPORT and walked through very specific and detailed scenarios and even booked specific flights at business select to ensure coverage. They, not me, need to read the fine print. I thought there may have been an exception or a change potentially in 2021.
... View more
02-08-2022
02:16 PM
02-08-2022
02:16 PM
I spoke with Southwest agents 3 times to ensure that I maintained my Companion pass which I've had for years. We MUTUALLY walked through flights before the end of the year that would get me there and then purchases needed on my Southwest card as well. I was SPECIFICALLY told on 2 separate occasions that the purchases from 12/16 to 12/31 would count which got me 5000 points over my needed goal (spoke with an agent the week before the 15th to confirm as well). Perfect! I then found out I was not given the Companion Level and THEN told that the SEVEN THOUSAND dollars I spent in that short amount of time due to THEIR STAFF telling me that's what I could do didn't count. I put in a request and they got back to me to say "sorry" you are short basically 2000 points.
I've been a preferred member for over a decade and never seen ANYTHING like this. Has anyone had an issue (companion pass or not) like this and any ideas on how to resolve other than getting some archaic "too bad" email. I would have just tried to figure out more flights in December if they didn't give me the run-around. I'm about done with Southwest if this is how they now treat long-term customers
... View more