02-09-2022
04:06 PM
I also have travel funds that will expire sometimes in march. I tried to book a flight for my husband and myself to attend our grandson's graduation in May and was told it can't be used. I called customer service and was told by the agent that nothing can be done at this time but to wait for it expire next month to call back but be aware that $100 will be deducted from the fund by which time the prices must have increased; pay double on the fare and also penalized by deducting funds which doesn't make sense. I explained that we cancelled our initial trip because of the pandemic and travel restrictions but didn't care. Southwest customer satisfaction services has declined heavily. I'm now contemplating on going with a different airline hopefully they can reason with us.
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