I canceled it myself mistakenly, because I had 2 scheduled flights and canceled the wrong one. However, the past hour has been a wonderful turn of events. I went on Twitter again and messaged Southwest again, and a representative named Brenna helped me by putting a new reservation for me on hold for my original purchase price of $64, gave me a confirmation number, and said it would be on hold for 24 hours and all I have to do is call customer service to give them my payment in travel funds. I called and was connected immediately, and was helped by another very nice representative.
I suppose it probably helped to message and call in the middle of the night when they are not as busy and overworked. If anyone else has a similar problem, I would recommend to keep trying again on Twitter.
Shout out to Brenna!
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