@Randoon3 wrote:
I traveled back in 2021 and Soutwest lost my luggage then found it and gave me a 200.00 voucher. Later in the year I needed to travel and I called them and they said my voucher was used. I never used it and they did replaced it and called again to use the voucher and they said it was used. The first one was given to me in person and the second one was emailed to me. I called today and they said sorry can't help you. This is an inside job and they blamed my email that someone hacked into my acct. Well what happened to the first one they gave to me in person.
I'd suggest writing them instead of calling. Use the contact us link at the bottom of this page and send a message.
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