02-16-2022
10:48 AM
I am livid. Twelve of us purposefully booked a very early flight from Kansas City to Cancun for April 9 because the arrival date IS ONE OF THE DAYS THAT WE ARE PAYING FOR AT THE RESORT. With a 9:50 a.m. arrival time, we would still have time to make a day of it. After all, we have already paid for that day at the resort. But now, SOUTHWEST has arbitrarily changed the flight and we now won't arrive until AFTER 4:00 in the afternoon. This makes me SO angry! There has to be some recourse.
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