02-22-2022
09:00 AM
02-22-2022
09:00 AM
this is obviously not a community to share experiences with Southwest. I had hoped to receive some type of professional response but instead, its just a bunch of angry people spouting nothing but their opinions. Not one of you are experts but you all have a nice day and continue thinking anyone cares about your "views."
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02-21-2022
11:35 AM
02-21-2022
11:35 AM
You're totally wrong. Fly American -- where you won't have to worried that you're surrounded by COVID-positive passengers who can't afford to pay $100 to reschedule their flight.
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02-21-2022
11:33 AM
02-21-2022
11:33 AM
You are 100% wrong. My co-worker just tested positive before a trip she was supposed to take with American Airlines using travel funds from a previous trip that got canceled. Its the exact same position as my mother but unlike Southwest, American Airlines was more than happy to extend my co-worker's travel funds through the end of 2023 - and did NOT charge her $100 to do so. The hotel and car rental company also didn't charge her any fee to re-book her travel plans. I can see if my mother's Southwest air tickets were bought through a third-party booking site at a reduced price. But they weren't. She bought them direct from Southwest where she mistakenly thought there would be advantages to paying more for her tickets. She got injured last spring and couldn't make her original flight so SW extended her travel funds through one year. Problem is, she's now battling long-term COVID and literally can't fly according to federal regulation. You're kidding yourself if you think that Southwest's $100 "processing fee" is standard operating policy. It's a health fine. Plain and simple. And other airlines are NOT inflicting the same financial burdens on their customers.
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02-20-2022
09:29 AM
02-20-2022
09:29 AM
Despite the fact that these customers are literally prohibited to fly (based on federal regulations), Southwest won't allow them to extend travel funds. Instead, they have to wait until those funds expire, and then pay a $100 fee to get them extended for another six months. $100 isn't a small processing fee. Its a lot of money for a lot of customers. And when you consider how many people are affected, I'm sure it amounts to a disgustingly large profit for Southwest to pocket. As far as I know, Southwest is the only company I've ever heard of that is fining ill customers over their inability to meet federal health regulations. At the end of the day, COVID-19 positive customers can either pay up the $100 fine so they can do the right thing and keep others safe, or they can say to heck with it and climb-aboard knowing they are likely to infect other customers or crew members. I know I will NEVER feel safe traveling on Southwest again and you shouldn't either.
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