02-26-2022
10:04 AM
Did this ever get resolved? I'm experiencing the same thing. I never received last year's anniversary points and Southwest just gave me the standard "all points are bundled together". The only points I received were just the normal RR points and I would have noticed an extra 3,000 for the anniversary month. Ultimately, they're just passing the buck and redirecting me to contact Chase. I hope your situation got figured out, and if so was it Chase or Southwest that ultimately resolved the issue?
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