Southwest Airlines Community

@LindaB wrote: SW is not the same airline it was before the COVID exposure restrictions destroyed the airline industry. The goal was to eliminate all the non-mainstream companies. SW is on a hit-list and they are self-destructing. I am facing similar issues. This is a sinking ship.   🤣   Well, to be fair, no airline is exactly the same as it was, but Southwest still remains at the top of the list in my book.   Your posts about your flight and being charged to change it doesn't make sense. If Southwest makes a schedule change (i.e. your 8AM flight now departs at 8:30AM), Southwest sends you an e-mail that your flight has changed and if you are not happy with the change you can change it at no cost, typically within 72 hours of receiving the e-mail, although it may be a little longer now. If you waited longer than that to change your flight, you are out of luck and have to pay the difference if the fare increased. And by the way, we are having a gas crisis at the moment ... fares are going to be higher to compensate. It is that way across the board - this is not a "Southwest" problem.    --Jessica ... View more

No airline will provide a hotel voucher if the cancelation is weather related. That isn't just Southwest. I always book travel with a Chase Sapphire Reserve card. If a flight is canceled due to weather, Chase will cover the hotel (food, taxi, etc). ... View more

There seems to have been a policy change. I have 3 pending flights that have ALL been cancelled and rebooked. It seems they rebook on the next half empty available flight, not the next available flight. I think they are hoping people on an expense account will just allow them to get away with theft. I have spent hours and hours trying to get the worst of my rebookings fixed. The email I received said rebooking would be free online or on the app, but both want to charge me the difference between the original ticket cost and the current one (prices always go way up closer to the flight times). Last night I waited on hold 37 seconds shy of 8 hours before they disconnected me without taking my call. What do I need to do to get hold of a person to fix this? There are no great alternatives, but there are 3 flights that would work for me. Their choice would not - it is too late.   ... View more

I have been trying to reach SW for days now. I have been on hold for 2 hours repeatedly. Each time the call is dropped instead of being answered. Last night I was on hold for 7 hours, 59 minutes, 23 seconds!!! Then the call was dropped. I urgently need to rebook because SW cancelled my flight and rebooked me for a flight that will arrive AFTER the event, and in the dead of night. The email they sent me said I can rebook without charge online or with the app. However, that is not true. Both online and the app charge me the difference in cost between the ticket I purchased months ago and current prices, which are of course $650+ more. I tried chat with the app, but that is just a bot that answers FAQs - no real person who can fix real problems. I am back on hold, trying again to get a person on the customer service line (the definition of insanity...) Any ideas? ... View more