03-16-2022
07:52 AM
03-16-2022
07:52 AM
I have had to cancel several flights due to either having COVID, been exposed to COVID and because I am an essential hospital worker, not extending the travel vouchers until 12/31/2022 is a poor decision and horrible customer service. I literally am losing over $1000 dollars and just changed my Sunday flight for an extra $300 so I get a great seat in Business Select and use up my voucher money. I was stranded back east during 9/11 and SW was amazing to all the passengers so I am a loyal traveler. But after this trip and my New Mexico trip next month I am no longer going to be loyal because of this issue. Very disappointed in SW, SW policies have changed during COVID and making a change in the voucher policy temporarily is the right thing to do for your customers.
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