04-04-2022
01:56 PM
04-04-2022
01:56 PM
Thank @SWFlyer007 for your offer. We are still here in Fort Lauderdale. To make the matter worse, out JetBlue flight was also canceled, Flight 2080, they moved us to next flight 1880 that canceled as well. It was nuts. Airlines take no responsibility when it's weather-related, and I promise you it had nothing to do with the weather. In reality, all other airlines canceled because all the pilots were timed -out, and took on more flights due to demand from southwest cancellation. All 5 of us were there till 5 am, and had to find hotel from 6 am till checkout 11 am for $498. Jetblue said their policy is not to reimburse or give out hotel vouchers. In fairness, Southwest did book us back now and only charged us what i paid originally for my return ticket - so that's positive. Hope everyone else in this situation got back home safely.
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04-02-2022
02:37 PM
04-02-2022
02:37 PM
Ok Middleseat. You take a seat. I don't know if you a paid contributor hired by SW. I need a solution not your smart A** comment.
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04-02-2022
10:36 AM
04-02-2022
10:36 AM
I need a solution. I can't reach anyone at southwest , no chat , over 5 hrs on customer service , email , Twitter, fb. No word back. We are stranded in an extended stay in FLL ..due to southwest system failure and flight cancelation. I recieved a text at near midnight night before and since I didn't sleep all night trying to figure what did they rebook me for but nothing is clear. I have 2 infants and out of money . I had to book additional room at hotel paying weekend charges , bought a return one-way ticket with jet blue for 4 of us tomorrow paid over 1k since I am not able get in touch with southwest. I would like to know how can southwest reimburse my family for this unnecessary, extremely inconvenient and lunexpected exppierience .
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04-02-2022
09:49 AM
We are in similar situation on a return FLL to DCA. With 2 kids 1 infant. No follow-up just straight up cancelation. Received a text for cancelation at 11:30 pm for flight 7 hours aways..stayed up all night fo customer service .. no sleep and stranded .. booked a hotel ar weekene rate ... just booked a flight with jetblue paid over 1k . No chat , no phone no customer service on tweeter, fb . I hope I get reimbursed..
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