Southwest told us the email account was an employees.
I can assure you this is not bogus. I have better things to do than try and swindle southwest for $195.
I apologize for the semantics. I believe what expired was a travel voucher.
A southwest employee DID change my wife's email to her own and we were never notified of the travel voucher expiring (southwest did send a notification to the erroneous email account - per lady working on the case).
I was just wondering if this has happened to anyone else. Why would I lie? To steal $195? Thats insane. Just seemed like shady business.
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We had several trips booked through SW. My wife was finishing up booking flights online for 5 of us. She clicked into her trips tab and noticed a one stop trip to Hawaii was missing 1st leg of trip. She called help desk. Agent went to verify wife's email and it was wrong, weird one she's never had (reddragon-something). Rep said she was opening a case in event of fraud. We found out it was the SW rep who changed the email address!! We were never notified of the flight change (no sweat, we caught it early and SW fixed that missing leg of trip). BUT, we found out SW had been emailing this wrong account trying to tell us we had points that were expiring (from canceled COVID trips). We were never notified that they were approaching expiration because emails were getting sent to wrong email address, the email that the SW rep changed! Now SW won't give us our miles / points back AND no one will tell us what happened with the rep who changed my wife's email. We are at a loss right now, nowhere to turn. Not sure if should get a lawyer or if this was anything criminal? Any suggestions?
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