Southwest Airlines Community

I am quite shocked at this reply, for several reasons. And I am even more shocked that more people haven’t commented here about this recent and ongoing problem.   I can only assume rightly, that everyones first priory is being more committed to ensuring their families and themselves are safe and comfortable as best as they can be.   We, like the thousands have been caught up in the utter nonsense of SW airlines from  Sat 2nd April 22 to now as of the date of this post, 4th April 22   The ground staff have being pleasant and polite given what they have had to deal with, and those we see on a regular basis over the last 3days have worked very long hours, so a round of applause for them.   All this nonsense lies with top senior   management  who have been nowhere to be seen on the front line over the last three days or nights. It’s acknowledged that system failures on Friday 1st April 22 led to what can only be discribed as the worst case of customer service  management EVER.   Why then is SW still pushing the narrative of weather to staff on the ground to say. A window of weather only came for a short period after the systems had already failed, even with the weather a number of flights still came and went.   We were airside, (with bags checked in) with our flight still showing as on time on the boards, why?   Why did SW keep checking people and bags in?   Why did they let people go through security to airside to cancel their fights when they already knew they weren’t available to fly?   Why did they simply say join a customer service line 10hours long to rebook alternatives that weren’t  available or went on to be cancelled yet again, we spoke to one person that had a flight changed 4 time before giving up.   Why?? This is just the tip of the iceberg of this incredible and needless situation, which, with the right instructions and meaningful actions would have prevented, distress, displacement and heartbreak for THOUSANDS at MOC over the last few days. Senior management hang your head in SHAME and if you need to talk to me no problem we are still on the airport, but only til 3.30pm fingers crossed, because DELTA came to our rescue.   But sadly not our bags obviously because you’ve still got them SW, Godbless them where ever they my be.   SHAME on you SW, consolidate and compensate, properly and no more bulxxxit please.         ... View more