04-08-2022
12:39 PM
I feel I've been wronged by Southwest/chase. In January 2022 I applied for the rapid rewards card promotion of spend 5K in 3 months to receive a companion pass. I completed the task within the 3 month period. My wife and I booked 4 flights in the coming months with Southwest in December of 2021 because we needed to plan ahead. With the expectation of the companion pass we anticipated a purchase of tickets to Costa Rica. The Problem: Chase/Southwest said I applied for a different promotion, miles instead of the pass. The promotion ended between the 2 week period between our wedding March 5 and our honeymoon travel which began March 19. I contacted Southwest late March upon return and was told to wait 7-10 days about getting the companion pass. No reply. I contacted Southwest who said that I should contact Chase. Chase said that because the promo is over we're out of luck and that nothing can be done. We have been hurt by this airline and bank. I was told that if the promotion comes again that I could reapply. Meaning I would have spent double or whatever the promotion calls for to reach the companion pass. This is not the way to start a relationship. I gave over 100%, I put the promotion of the companion pass on social media for friends and family. My new son-in law already received his card promotion while I have not. What did I do wrong? I sent Southwest copies of all the promos that I've received in the past 3 months. If I made and error it is clear what my intentions were. Why does a promotion end date signify the end of rational sense when servicing customers who have initiated a contract that binds 3 parties? During the pandemic I'm sure concessions were made with customers for far, far less. Now the money is coming back in and the feeling is your business is not as important, because business is back! The issue is that I'm not asking for a concession. I'm just asking for what I earned.
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