04-11-2022
02:10 PM
Add me to the list of customers dissatisfied with the elimination of so many nonstop flights. We live on the west coast and can’t take any trip to the central or eastern time zones without hours of additional flight time and the risk of cancellations/delays. We used to frequently travel these routes and they were always ALWAYS packed! We truly understand Covid, staffing issues, etc. but it’s disconcerting there’s no info about whether this situation is long term. I just booked two family trips today on competitors that I would normally have booked on Southwest. We’re also cancelling our Southwest credit card. Sorry to see this step backwards in service levels.
... View more
