I was on flight 1457 scheduled to depart PHX for AUS last night (4/13) at 8:55. The flight was delayed early on, to 10:15, with some business about lacking a crew. We boarded and sat a full hour on the plane while the crew laughed and joked about stuff (I was in the first row). The pilot clearly knew they weren't going anywhere and the cabin crew thought that was hilarious, I guess. They made up some nonsense about a low oxygen tank and stalled about 45 minutes, then made a cancellation announcement because the pilot had "timed out" which was obviously the intention all along. By then it was after 11 pm, and the passengers were just SOL until the next morning. We finally got to AUS after noon the next day.
I just think this is despicable behavior on the part of the airline. If you know you're not going to fly, don't d*** around with the passengers for hours in a jammed airport. The plane was only about half full, so that's why SW didn't want to fly it - save the money and jam the passengers onto full flights the next day. Normally I am loyal to SW, but this is ridiculous. Shame on you jerks.
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