04-16-2022
12:13 PM
04-16-2022
12:13 PM
My flight out of MSY was delayed for 2 hours which meant I would have missed my connecting flight. I called what I thought was an SWA number and I ended up talking to someone from what I now know is "Travel Service". They managed to cancel my flight and book me on another airline but ended up charging me $1100 for the service.
The most confusing thing about this whole thing is that I honestly don't understand how I ended up talking to them. I thought I was looking the number up on the SWA app but in looking through it I can't find it now. Maybe I searched online and clicked an ad instead? Really unsure (which is frustrating).
Anyone else every have an experience like this?
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