My family always flies Southwest. We think the Southwest employees are the friendliest around.
I normally don't write on blogs, but I thought the new cabin configuration was worth writing about. First, I LOVE the new overhead bins. They are so much more spacious and I thought they were easy to open & close. Second, I really DISLIKE the new seat back pockets. They hold absolutely nothing. I think there should be enough space in the pocket for a normal size book (not everybody uses Kindles!) and a water bottle at the least. The new pockets accommodate nothing more than what is already there, i.e. the aircraft emergency instructions, a copy of Sky Mall & a copy of the Southwest in-flight magazine. Good luck trying to slip in even a Kindle or an iPad. And finally, I too sat in an exit row (the one with just 2 seats on the left-hand side of the plane) and I could not believe how little space there was for my legs. There did not appear to be any more leg room than in a normal row.
Despite my negative comments above, I will still fly Southwest whenever I can!
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