05-10-2022
01:04 PM
05-10-2022
01:04 PM
The pilot shortage is partly self-inflicted by SW.
This is the first flight for my 4 year old grandson, changing planes is not an option.
There was four direct flights for 7/29 when I booked 5:30 am, 9:55 am, 5:00 pm & 9:00 pm and SW cancels the the 9:55 am flight-?
Thanks SW you are really looking out for families during the summer vacation season.
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05-10-2022
12:51 PM
05-10-2022
12:51 PM
I called and then submitted comment to SW as a Rewards Member. Neither the call or the comment resolved my problem with SW changing our flight schedule.
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05-02-2022
07:59 AM
05-02-2022
07:59 AM
My family and I booked a flight from Pit to MCO for July 29, 2022 to meet with family for a special event. We take this nonstop flight 2-3 times per year for the past decade even during Covid.
After myself and family booked our normal round trip paying for Business Select Southwest canceled our nonstop flight. There were 4 nonstop flights that day at approximately 5:00 am, 9:55 am, 5:00 pm and 9:00 pm. Southwest canceled the 9:55 am flight that we booked. If this was not bad enough Southwest changed our flight to 6:25 am arriving in MCO at 12:00 noon.
After using Southwest almost exclusively for more than 10 years, this is unacceptable service and out-right slap in the face to any Rapid Rewards customer!
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